Want to exchange or return an item? We’re here to help. Check your options, terms, and how to request it below.
Exchange
You can request an exchange within 30 calendar days of receiving your order.
Your exchange will be processed via a store credit voucher, which will be sent to your email as soon as the item arrives at our distribution center.
Important:
Your first exchange is completely free.
Items must be unworn, unused and with all tags attached.
Your store credit voucher can be used on our website or in any of our physical stores for up to 180 days.
We do not hold or reserve items. Your new purchase will be made using your store credit voucher.
Return
If you've changed your mind about your purchase, you can request a return within 7 calendar days of delivery, in accordance with the Brazilian Consumer Defense Code.
Returns are free of charge
To request:
Items must be unworn, unused and with all tags attached.
Your refund will be processed after the item is received and inspected at our facility.
Terms to refund:
Requested within 7 business days. The time it takes for the credit to appear on your statement depends on your card issuer.
Boleto:Refunded directly to your bank account within 10 business days.
Defective Product
If your item arrived with a defect, please contact us! (:
You can send the product for inspection within 90 calendar days of delivery.
Once the manufacturing defect is inspected and confirmed, we will replace your item free of charge.
To request an inspection, reach out to us via WhatsApp or email.
If you still have any questions, talk to us (:
We are here to help!
